Overview
Our refund and returns policy lasts 30 days from the date of purchase. If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Please note: custom-made and personalised items (such as engraved trophies, printed badges, plaques, medals, and signage) cannot be returned or refunded unless they are faulty or incorrect due to an error on our part. This includes items made to order with names, logos, or other custom details.
Non-returnable items include:
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Custom or personalised products
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Sale items
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Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in the following cases:
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Items returned damaged or incomplete (not due to our error)
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Items returned more than 30 days after delivery (at our discretion)
We aim to provide the highest quality products and service. If there’s an issue with your order, please contact us promptly so we can make it right.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Shipping returns
To return your product, you should mail your product to: 1/500 Seventeen Mile Rocks Rd, Seventeen Mile Rocks, Queensland, 4073.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
